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CBI Coronavirus Information Center

Page Content Updated Thursday, May 21 

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Lobby Access Limitations

In an effort to protect the health of our customers, we are limiting service to our Drive-Up windows only at all locations (and also to the outside Walk-Up windows for facilities that have them). In addition, abbreviated banking hours are being observed as posted below.  Lobby access is by appointment only to protect our customers and employees.  We require everyone, with no exceptions, to call ahead for an appointment if face-to-face assistance by one of our bankers is needed.  Locations, temporary COVID-related hours, and phone numbers are provided below.  Please expect to be asked a few COVID-19 screening questions.

Special Illinois Rules

UPDATED 5/01/2020  On April 30, Governor Pritzker of Illinois signed a modified stay-at-home order which affects and further restricts access to our Buffalo Prairie Banking Center.  Effective Friday, May 1, individuals are required to wear a face-covering or a mask when in a public place in Illinois where they cannot maintain a six-foot social distance. Face-coverings are required in public indoor spaces, such as stores, banks and other essential businesses. This new requirement applies to all individuals over the age of two who are able to medically tolerate a face-covering or a mask.  Consequently, we are now requiring anyone entering the lobby of our Buffalo Prairie, Illinois Banking Center by appointment to wear a face covering mask.  They will also be required to bring an I.D. and may also be asked to briefly lower their mask, if needed, for positive identification purposes.  Note that these provisions do not apply to customers using the drive-up at our Buffalo Prairie location, and they do not apply to any of our locations in Iowa.    

Banking Center Locations, Phone Numbers – New Temporary Hours Effective April 6

Buffalo Prairie  20228 183rd Avenue W, Buffalo Prairie, IL – (309) 537-3176  Monday-Friday: 8:30 AM – 3:30 PM  Saturday: Closed 

Coralville  140 Holiday Road, Coralville, IA  – (319) 688-9005  Monday-Friday: 9:00 AM – 4:00 PM  Saturday: Closed

Davenport  2nd & Brady, Downtown Davenport, IA – (563) 322-9900  Monday-Friday: 9:00 AM – 4:00 PM  Saturday: Closed

Kalona  402 B Avenue, Kalona, IA – (319) 656-2265  Monday-Friday: 9:00 AM – 3:00 PM  Saturday: 9:00 AM – Noon 

Muscatine – Downtown  301 Iowa Avenue, Muscatine, IA – (563) 263-3131  Monday-Friday: 8:00 AM – 5:00 PM  Saturday:  Closed 

Muscatine – Park Avenue  1521 Park Avenue, Muscatine, IA – (563) 263-3144  Monday-Friday: 8:00 AM – 5:00 PM  Saturday:  8:00 AM – Noon

Muscatine – HyVee Super Bank  2400 2nd Avenue (Inside the Hy-Vee Supermarket), Muscatine, IA – (563) 263-3169  Monday-Friday: Noon – 6:00 PM; Saturday: Noon – 4:00 PM  Sunday: Noon – 2:00 PM 

Washington  1060 West Monroe, Washington, IA – (319) 653-2265  Monday-Friday: 9:00 AM – 3:00 PM  Saturday: 9:00 AM – Noon 

Wilton  710 West 5th Street, Wilton, IA – (563) 732-5131  Monday-Friday: 9:00 AM – 4:00 PM  Saturday: Closed   

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Consumer Stimulus Payments

UPDATED 4/26/2020  The IRS has provided an online “Get My Payment” tool for consumers since mid-April.  It can be used to track your payment status and your payment type (check or direct deposit).  The page also has links to additional resources regarding the Consumer Stimulus Payments.

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Business Relief and Resources

Small Business Administration (SBA)

UPDATED 5-8-2020 – Paycheck Protection Program  A second round of PPP funding, in the amount of $310 billion, was approved by Congress and signed by President Trump on Friday, April 24.  Applications were accepted by the SBA beginning Monday, April 27.    

At the time this is is being written, we are still accepting applications, based in part on continued availability of second round funding as well as the possibility that a third round of funding may be made available at some yet-to-be determined date.  For further information contact your nearest CBI Bank & Trust banking center.  (Locations, phone numbers, and current hours are listed above on this page).    

More information on the Paycheck Protection Program can be on the US Small Business Administration website.  

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Event Cancellation List  

Ambassador Club Events UPDATED 5-21-2020

March Club Events

  • The Charleson, Savannah & Jeckyll Island Trip, originally set for March 20-26, has been tentatively rescheduled for September 25-October 1.  Our Ambassador Club Director has reached out to participants with further information on refunds and the option to participate in the rescheduled trip.planned for April 9-10, has been rescheduled to October 1-2.
  • All Other Club Events for March 17-31 have been CANCELED.

April Club Events

  • All Club Events for April have been CANCELED.

May Club Events

  • The Estate Planning Seminar featuring Jon Holthe, originally set for May 13, is tentatively rescheduled for this fall.  Specifics will be announced later.  
  • All Other Club Events for May have been CANCELED.

June Club Events

  • The Coin & Currency Valuation Event at our Muscatine Park Avenue Banking Center, originally planned for June 10, has been rescheduled for October 13.    
  • All Other Club Events for June have been CANCELED.

July & August Club Events

  • The Coin & Currency Valuation Event at our Washington Banking Center, originally planned for July 23, has been rescheduled for October 27.    
  • The Cubs-Cardinals Game at Chicago’s Wrigley Field, planned for August 21, is  TENTATIVE at this point, depending in part on Major League Baseball’s plans for the 2020 season.
  • All Other Club Events for July & August  continue to be UNDER ASSESSMENT at this point.  Further information will be provided when decisions are reached.   

Other Events

  • (none) 

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COVID-19 Scam Alerts

Please be aware of an increased number of Coronavirus-related scams!  One of the best sources we’ve found for helpful tips to keep scammers at bay is a special section of the Federal Trade Commission website.

Another great source of information is the American Bankers Association.  They’ve put together a list of the most common scams, followed by list of 10 practical tips to avoid becoming a victim.  The information can be accessed via this link to the ABA website.   

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Coronavirus Readiness and Your Bank

Here are some of the measures we are taking to keep you safe while providing you with access to vital banking services.

Specifically, here is what we are doing at the bank:

  • Increasing cleaning and sanitization efforts in our banking locations.
  • Reinforcing healthy habits on the part of our employees and instructing them to stay home when they are not feeling well.
  • Beginning Thursday, March 19, temporarily limiting service to the Drive-Up only (and to walk-up windows for facilities that have them) at all of our locations (see details elsewhere on this page)  
  • Modifying, postponing, or canceling large meetings.
  • Modifying, postponing, or canceling Ambassador Club and other bank-related events (see details elsewhere on this page)
  • Keeping our products and services fully available to you.
  • Monitoring the financial markets and discussing options for clients to meet their changing financial needs.

Here are some steps that you can take: 

  • Use ACH (Automated Clearing House) and Direct Deposit to ensure your paycheck or Social Security deposits remain secure and uninterrupted.
  • Use our Mobile Online Banking and Remote Check Deposit services to ensure that you can bank anytime, anywhere, without having to travel to the bank to make deposits, payments and transfers.
  • Use our Online Loan Applications, available for many types of consumer and mortgage loans.
  • Wherever possible, use your debit card or Credit Cards from CBI Bank & Trust instead of cash to reduce your risk of exposure.
  • Beware of scams such as suspicious e-mail and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity or government agency.
  • Make sure we have your most up-to-date e-mail and cell phone information so we can contact you in the event of emergency and/or fraud.
  • Know that we will never reach out to you to ask you for your account number, Social Security number, or other non-public personal information.  We already have that information on file.   

Our bankers are closely monitoring the situation nationally, regionally and locally. Should developments warrant, we will reach out to you with updates to ensure timely notification. We pledge to continue devoting significant resources to stay on top of this emerging situation in order to keep you and our employees informed and prepared.

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Safety and Soundness

During these challenging times, you can rest assured that your money is safe, secure and accessible with us. 

During times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you have the comfort of knowing that your funds are insured by the Federal Deposit Insurance Corporation (FDIC), an agency that’s backed by the full faith and credit of the United States government.  Coverage is automatically provided up to $250,000 per depositor at each insured institution and this coverage may even be higher depending on the type of accounts involved.  There is no finer protection for depositors.

Every bank in the country is required by law to have disaster recovery and business continuity plans in place, with multiple backup systems to help ensure that customers’ money is accessible when its needed.  Those systems include the technology that enables you to pay bills, make deposits and access your funds without ever visiting the bank --- ATMs, online banking, mobile banking, mobile deposit, online and mobile bill pay, Direct Deposit, automatic transfers, debit cards and more --- all important resources in times like these, where face-to-face contact is limited.

Finally, whether you’re a depositor or a borrower, you have the peace of mind that comes from dealing with a strong, well-capitalized organization when you bank with us.  You can count on being able to “Aim High and Bank Strong” with us for years to come!

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