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CBI Coronavirus Information Center

Updated February 1, 2021

Lobbies re-opening at all locations on Monday, February 8, 2021

Thank you once again, for your patience, understanding, and most importantly your business during this COVID-19 crisis. CBI Bank & Trust has worked diligently to keep our clients and employees safe and secure.

On Monday, February 8, 2021 all CBI Bank & Trust bank lobbies will be open. As always, we are closely following guidance from the Iowa Department of Public Health and the CDC as we make preparations. In order to provide the safest environment possible, we encourage those with routine transactions to continue to use our drive-ups and walk-ups.

Here is what you can expect from us when our lobbies re-open:

  • Facemasks are required to enter the bank. For identification purposes, you will be asked to provide a state-issued photo I.D. and briefly pull down your mask.
  • Hand sanitizer available throughout the bank for client use.
  • Floor decals to encourage social distancing.
  • Call-ahead appointments are recommended for any bank services beyond standard teller window service.
  • If you don't feel well, please stay home and take advantage of phone or online services. Our staff is ready to serve you from the convenience of your home.

We are focused on bringing you an excellent customer service experience in a safe, sanitized, and comfortable environment.

We appreciate your confidence and again, thank you for your loyalty and your business!

Updated August 3, 2020   


Locations Access List

Here’s What The “New Normal” Looks Like 

Normal banking hours are being maintained at all of our facilities.  For your continued safety and security, as well as that of our clients, employees and the public, here is what you can expect when you visit the bank:

  • Face mask usage by customers is required beginning Monday, August 3 and will be in effect until further notice.  Face masks will be worn by all of our customer contact employees whenever they are engaged in serving a client.
  • If you are wearing a mask and identification is required, you will be asked to provide a photo I.D. and briefly pull down your mask.
  • The number of customers allowed in our lobbies at the same time is limited.
  • Floor decals are used to designate where to stand for social distancing purposes.
  • Plexiglas partitions are used where direct interaction takes place. 
  • Hand shaking, as a way to greet another person, is temporarily discontinued.
  • Coffee and hospitality service, where previously available, is discontinued.
  • Call-ahead appointments are recommended for any bank services beyond standard teller window service.
  • Public restrooms are not available.
  • We strongly encourage you to consider our other options available to serve you.  Please use our drive-ups when visiting a location, or stay home and take advantage of our convenient phone, online and mobile banking services. 

If you do not feel well, please stay at home.  Take advantage of contacting us by phone and using our online and mobile banking services.  Our staff is ready to serve you from the convenience of your home. 


Consumer Stimulus Payments

Since mid-April, the IRS has supported a special Economic Impact Payments page on its website.  It includes access to a “Get My Payment” tool and other helpful information and resources.  


Business Relief and Resources

Small Business Administration (SBA)

UPDATED 6/09/2020 – As expected, Congress passed legislation for the Small Business Administration’s (SBA) Paycheck Protection Program (PPP) Reform Law that changes some of the requirements and allows more flexibility for small business owners.  While further guidance and clarification from the SBA and Treasury is likely, the Paycheck Protection Program Flexibility Act of 2020:

  • Extends from eight to 24 weeks the amount of time borrowers have to spend PPP funds while remaining eligible for forgiveness.
  • Lowers the amount that must be spent on payroll costs from 75 percent to 60 percent, though there is no forgiveness if payroll is less than 60 percent.
  • Extends to Dec. 31 the period in which employers may rehire or eliminate a reduction in employment, salary, or wages that would otherwise reduce the forgivable loan amount.
  • Replaces the six-month deferral of payments due under PPP loans with deferral until the date on which the amount of loan forgiveness is remitted to the lender.
  • Establishes a minimum maturity of five years for new PPP loans as opposed to the current two-year maturity date.
  • Eliminates a provision that makes PPP loan recipients who have such indebtedness forgiven ineligible to defer payroll tax payments.

Small-business borrowers should have a firm understanding of the provisions above and any related guidance to ensure they meet the criteria for loan forgiveness.  The SBA has issued an application for loan forgiveness but there is ongoing discussion that the application may be simplified in the near future. We will continue to watch for any updates on this and notify you as soon as we receive any guidance. 


Event Cancellation and Rescheduling List

Ambassador Club Events:  

  • All Club events from March through August have been canceled EXCEPT those which have been rescheduled per the list below.
  • The Charleson, Savannah & Jeckyll Island Trip, originally set for March 20-26, was tentatively rescheduled for September 25-October 1, and was subsequently canceled.  Our Ambassador Club Director has reached out to participants with details on a full refund.
  • The Coin & Currency Valuation Event at our Muscatine Park Avenue Banking Center, originally planned for June 10, has been rescheduled for October 13.    
  • The Coin & Currency Valuation Event at our Washington Banking Center, originally planned for July 23, has been rescheduled for October 27.    
  • The Cubs-Cardinals Game at Chicago’s Wrigley Field, planned for August 21, is  TENTATIVE at this point, depending in part on Major League Baseball’s plans for the 2020 season.

Other Events: 

  • John Deere Classic:  The bank event associated with the John Deere Classic has been canceled for this year.



COVID-19 Scam Alerts

Please be aware of an increased number of Coronavirus-related scams!  One of the best sources we’ve found for helpful tips to keep scammers at bay is a special section of the Federal Trade Commission website.

Another great source of information is the American Bankers Association.  They’ve put together a list of the most common scams, followed by list of 10 practical tips to avoid becoming a victim.  They’ve also listed the top 5 scams to watch out for in protecting your economic impact payments.  


Coronavirus Readiness and Your Bank

Here are some of the measures we are taking to keep you safe while providing you with access to vital banking services.

Specifically, here is what we are doing at the bank:

  • Increasing cleaning and sanitization efforts in our banking locations.
  • Reinforcing healthy habits on the part of our employees and instructing them to stay home when they are not feeling well.
  • Beginning Thursday, March 19, temporarily limiting service to the Drive-Up only (and to walk-up windows for facilities that have them) at all of our locations (see details elsewhere on this page).  
  • Modifying, postponing, or canceling large meetings.
  • Modifying, postponing, or canceling Ambassador Club and other bank-related events (see details elsewhere on this page).
  • Keeping our products and services fully available to you.
  • Monitoring the financial markets and discussing options for clients to meet their changing financial needs.

Here are some steps that you can take:

  • Use ACH (Automated Clearing House) and Direct Deposit to ensure your paycheck or Social Security deposits remain secure and uninterrupted.
  • Use our Mobile Online Banking and Remote Check Deposit services to ensure that you can bank anytime, anywhere, without having to travel to the bank to make deposits, payments and transfers.
  • Wherever possible, use your debit card or Credit Cards from CBI Bank & Trust instead of cash to reduce your risk of exposure.
  • Beware of scams such as suspicious e-mail and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity or government agency.
  • Make sure we have your most up-to-date e-mail and cell phone information so we can contact you in the event of emergency and/or fraud.
  • Know that we will never reach out to you to ask you for your account number, Social Security number, or other non-public personal information.  We already have that information on file.   

Our bankers are closely monitoring the situation nationally, regionally and locally. Should developments warrant, we will reach out to you with updates to ensure timely notification. We pledge to continue devoting significant resources to stay on top of this emerging situation in order to keep you and our employees informed and prepared.  


Safety and Soundness

During these challenging times, you can rest assured that your money is safe, secure and accessible with us. 

During times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you have the comfort of knowing that your funds are insured by the Federal Deposit Insurance Corporation (FDIC), an agency that’s backed by the full faith and credit of the United States government.  Coverage is automatically provided up to $250,000 per depositor at each insured institution and this coverage may even be higher depending on the type of accounts involved.  There is no finer protection for depositors.

Every bank in the country is required by law to have disaster recovery and business continuity plans in place, with multiple backup systems to help ensure that customers’ money is accessible when its needed.  Those systems include the technology that enables you to pay bills, make deposits and access your funds without ever visiting the bank --- ATMs, online banking, mobile banking, mobile deposit, online and mobile bill pay, Direct Deposit, automatic transfers, debit cards and more --- all important resources in times like these, where face-to-face contact is limited.

Finally, whether you’re a depositor or a borrower, you have the peace of mind that comes from dealing with a strong, well-capitalized organization when you bank with us.  You can count on being able to “Aim High and Bank Strong” with us for years to come!