(Content Verified for Accuracy Thursday, March 26 at 11:00 a.m.)
At CBI Bank & Trust, we place the utmost priority on the safety and welfare of our clients and staff. We are proactively following news regarding the Coronavirus Disease 2019 (COVID-19) and are taking measures to keep you safe while providing you with access to vital banking services. The purpose of this page is to provide you with current information on these efforts.
Please let us know if you have any questions or need assistance. We promise to do our utmost to help you. As always, thank you for the opportunity to serve you, and for your continued support --- it means the world to us!
Locations Access List
In an effort to protect the health of our customers, staff and the general public, effective Thursday, March 19 and until further notice, we began limiting service to our Drive-Up windows only at all locations (and to the outside Walk-Up windows for facilities that have them). Normal banking hours are still being maintained.
Lobby access is by appointment only to protect our customers and employees. We require everyone, with no exceptions, to call ahead for an appointment if face-to-face assistance by one of our bankers is needed. Phone numbers are provided below. Please expect to be asked a few COVID-19 screening questions.
Banking Center Locations & Phone Numbers
- Coralville Banking Center, 140 Holiday Road, Coralville, IA – (309) 537-3176
- Buffalo Prairie Banking Center, 20228 183 rd Avenue West, Buffalo Prairie, IL – (309) 537-3176
- Davenport Banking Center, 2nd & Brady, Downtown Davenport, IA – (563) 322-9900
- Kalona Banking Center, 402 B Avenue, Kalona, IA – (319) 656-2265 (outside Walk-Up window also available)
- Muscatine – Downtown Banking Center, 301 Iowa Avenue, Muscatine, IA – (563) 263-3131 (outside Walk-Up window also available)
- Muscatine – Park Avenue Banking Center, 1521 Park Avenue, Muscatine, IA – (563) 263-3144
- Muscatine – HyVee Super Bank, 2400 2nd Avenue, Muscatine, IA – (563) 263-3169 (This in-store Walk-Up facility continues to be open normal banking hours. Special measures, including lowering of facility gates, are in place to protect employees and clients. Refer to signage posted at this location for details.)
- Washington Banking Center, 1060 West Monroe, Washington, IA – (319) 653-2265
- Wilton Banking Center, 710 Wet 5 th Street, Wilton, IA – (563) 732-5131
Business Relief and Resources
Small Business Administration (SBA)
The U.S. Small Business Administration offers an Economic Injury Disaster Loan Program for small businesses and non-profits, as well as other resources. Further information can be found in a special section of the SBA Website.
State of Iowa & Illinois Assistance
Small business assistance is also available through the State of Iowa and the State of Illinois. For details on the Iowa Small Business Assistance Grant Program, click here. Note that there is an extremely tight deadline to submit an application (noon on Tuesday, March 31). For information on emergency grants and loan programs offered by the State of Illinois, click here.
Event Cancellation List
Ambassador Club Events:
- The Stitch & Sew Event, scheduled for Tuesday, March 17 has been CANCELED.
- The Mystery Game Day scheduled for Thursday, March 19 has been CANCELED.
- The Charleston, Savannah & Jeckyll Island Trip, scheduled for March 20-26, has been tentatively rescheduled for later in the year. Our Ambassador Club Director is reaching out to participants with further information on refunds and the option to participate in the rescheduled trip.
- The Movie Matinee, scheduled for Monday, March 30 has been CANCELED.
- Club Events for April have all been CANCELED.
- Club Events for May & Later Months are under assessment. Further information will be provided when decisions are reached.
COVID-19 Scam Alerts
Please be aware of an increased number of Coronavirus-related scams! One of the best sources we’ve found for helpful tips to keep scammers at bay is a special section of the Federal Trade Commission website.
Coronavirus Readiness and Your Bank
Here are some of the measures we are taking to keep you safe while providing you with access to vital banking services.
Specifically, here is what we are doing at the bank:
- Increasing cleaning and sanitization efforts in our banking locations.
- Reinforcing healthy habits on the part of our employees and instructing them to stay home when they are not feeling well.
- Beginning Thursday, March 19, temporarily limiting service to the Drive-Up only (and to walk-up windows for facilities that have them) at all of our locations (see details elsewhere on this page)
- Modifying, postponing, or canceling large meetings.
- Modifying, postponing, or canceling Ambassador Club and other bank-related events (see details elsewhere on this page)
- Keeping our products and services fully available to you.
- Monitoring the financial markets and discussing options for clients to meet their changing financial needs.
Here are some steps that you can take:
- Use ACH (Automated Clearing House) and Direct Deposit to ensure your paycheck or Social Security deposits remain secure and uninterrupted.
- Use our Mobile Online Banking and Remote Check Deposit services to ensure that you can bank anytime, anywhere, without having to travel to the bank to make deposits, payments and transfers.
- Use our Online Loan Applications, available for many types of consumer and mortgage loans.
- Wherever possible, use your debit card or Credit Cards from CBI Bank & Trust instead of cash to reduce your risk of exposure.
- Beware of scams such as suspicious e-mail and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity or government agency.
- Make sure we have your most up-to-date e-mail and cell phone information so we can contact you in the event of emergency and/or fraud.
- Know that we will never reach out to you to ask you for your account number, Social Security number, or other non-public personal information. We already have that information on file.
Our bankers are closely monitoring the situation nationally, regionally and locally. Should developments warrant, we will reach out to you with updates to ensure timely notification. We pledge to continue devoting significant resources to stay on top of this emerging situation in order to keep you and our employees informed and prepared.
Safety and Soundness
During these challenging times, you can rest assured that your money is safe, secure and accessible with us.
During times of uncertainty, one thing you can always count on is the safety of your money at a bank. When you deposit your money at a bank, you have the comfort of knowing that your funds are insured by the Federal Deposit Insurance Corporation (FDIC), an agency that’s backed by the full faith and credit of the United States government. Coverage is automatically provided up to $250,000 per depositor at each insured institution and this coverage may even be higher depending on the type of accounts involved. There is no finer protection for depositors.
Every bank in the country is required by law to have disaster recovery and business continuity plans in place, with multiple backup systems to help ensure that customers’ money is accessible when its needed. Those systems include the technology that enables you to pay bills, make deposits and access your funds without ever visiting the bank --- ATMs, online banking, mobile banking, mobile deposit, online and mobile bill pay, Direct Deposit, automatic transfers, debit cards and more --- all important resources in times like these, where face-to-face contact is limited.
Finally, whether you’re a depositor or a borrower, you have the peace of mind that comes from dealing with a strong, well-capitalized organization when you bank with us. You can count on being able to “Aim High and Bank Strong” with us for years to come!