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Consumer Update and Resources

Information About the Equifax Security Breach

Recently, Equifax, one of the three national consumer credit reporting agencies, announced a major data breach. This breach affects approximately 143 million Americans.

We’ve been contacted by some of our clients for guidance on what they should do to protect their identity as well as their bank accounts.  CBI Bank & Trust takes the security of our client accounts and information very seriously.  Therefore, we strongly encourage you to take the actions below in order to protect your personally identifiable information if you so desire.

  • Review your account statements to spot any suspicious transactions. You can also monitor your account activity online at any time using our Online Banking system and Mobile Banking App (see our Online Mobile Banking page for details). 
  • We also offer a free transaction alert system to our clients called SHAZAMBolt$.  For information on this free app, please click here if you have an iPhone®, click here if you have an Android® device, or see any of our Personal Bankers for assistance.
  • If you notice any suspicious transactions, please contact us immediately at (563) 263-3131 or (800)-292-1234.
  • Consider if you should place an initial fraud alert on your credit report (see https://www.consumer.ftc.gov/articles/0275-place-fraud-alert).
  • Consider if you should freeze your credit file (see https://www.consumer.ftc.gov/articles/0497-credit-freeze-faqs).
  • Review your credit reports for accuracy. Call any one of the three credit reporting agencies listed below to receive your free annual credit report or visit www.annualcreditreport.gov.

Experian®  P.O. Box 9554, Allen, TX 75103  –  (888) 397-3742  www.experian.com

TransUnion®  P.O. Box 2000, Chester, PA  19016  –  (800) 680-7289  www.transunion.com

 Equifax®  P.O. Box 740241, Atlanta, GA  30374  –  (800) 349-5191  www.equifax.com  

  • You should also contact the credit reporting agencies to notify them of any suspected fraud or identity theft.

If you believe you are the victim of identity theft, contact your local law enforcement office and/or your state attorney general. Finally, you may also want to consider reviewing information about recovering from identity theft, which is available from the Federal Trade Commission (FTC) at https://www.identitytheft.gov/ or by calling 1-877-IDTHEFT (1-877-438-4338). The FTC also offers general information to protect your online presence at https://www.consumer.ftc.gov/topics/privacy-identity-online-security.

Equifax has established a dedicated toll-free number to answer questions you may have about the Equifax data breach and its effect on your personally identifiable information. You may call them at (866) 447-7559.

As always, please do not hesitate to contact us with questions or assistance at (563) 263-3131 or (800)-292-1234 toll-free, or stop by any of our nine convenient Locations.