Bank Policy Announcement
Face Masks Are Required at All Banking Locations
At CBI Bank & Trust, your safety is one of our top priorities. In order to protect our clients, employees, and the general public we will require face masks to be worn by visitors to the lobby at ALL of our banking locations beginning Monday, August 3rd.
Here’s what to expect when visiting us:
Face mask usage by customers is required, and face masks will be worn by all of our customer contact employees whenever they are engaged in serving a client.
If you are wearing a mask and identification is required, you will be asked to provide a photo I.D. and briefly pull down your mask.
The number of customers allowed in our lobbies at the same time is limited.
Hand sanitizer stations are available throughout the bank for customer use.
Floor decals are used to designate where to stand for social distancing purposes.
Plexiglas partitions are used where direct interaction takes place.
Hand shaking, as a way to greet another person, is temporarily discontinued.
Coffee and hospitality service, where previously available, is discontinued.
Call-ahead appointments are recommended for any bank services beyond standard teller window service.
Public restrooms are not available.
We strongly encourage you to consider our other options available to serve you. Please use our drive-ups when visiting a location, or stay home and take advantage of our convenient phone, online and mobile banking services.
These are temporary measures that will be in effect until further notice. Like you, we look forward to the time when they are no longer needed to maintain a safe environment for everyone.
In the meantime we appreciate your patience and cooperation. If you have questions, please contact any of our Locations. One of our bankers will be happy to assist you.