Home Upgrade

Upgrade

Abstract photo with hand in motion and variety of computer screens and devices

Main Page: Data Processing Upgrade

 


We’re pleased to share some exciting news about an important change we’ve recently made to enhance our ability to serve you:  in early November, 2017, we upgraded to a new data processing system. This set the stage for some great things, both now and in the future, including:

  • Less paperwork and quicker service at the teller line and drive-up
  • The introduction of “P2P” (person-to-person) payments via Mobile Banking
  • A better Online Banking and Bill Pay experience
  • The technology to provide you with new products sooner and more efficiently

The purpose of this section of our website is to provide important information about the upgrade in an easy-to-use “Q&A” (question and answer) format. The information is organized by topic. Please refer to the index at the bottom of this page and click on the appropriate text link to access a specific subject.

Similar information was mailed to all client households and businesses in a booklet format prior to the upgrade.  In addition, we also reached out to specific groups of our clients --- for example, Mobile Banking, Telephone Banking and users of specialty business services --- with more detailed information and instructions.

Although the upgrade was completed in November, we know that you may still need assistance.  Consequently we’ll keep all of the original upgrade information and resources parked on our website for several months.  If you have questions or need help, please contact any of our convenient area Locations.

In addition, you can call (563) 263-3131 (local Muscatine number) or (800) 292-1234 (toll free) during extended hours:

  • 7 AM to 11 PM Monday through Friday 
  • 9 AM to 5 PM weekends
  • 9 AM to 5 PM on holidays

We’ll be happy to assist you!  

 

Upgrade Information Index

General Information
Checking Savings and Money Market Accounts
Debit Cards and ATM Access
Online Banking and Bill Pay
Mobile Banking and Telephone Banking
Loans
Business Services
Important Dates

 

“To-Do” Checklist Index for Consumers 

Use this link to access the Personal Online Banking checklist

Use this link to access the Personal Bill Pay checklist

Use this link to access the Mobile Banking checklist

Use this link to access the EStatements checklist

Use this link to access the Alerts checklist

Use this link to access Mint, QuickBooks and Quicken conversion/upgrade Guidebooks 

 

“To-Do” Checklist Index for Businesses  

Use this link to access the Business Online Banking checklist

Use this link to access the Business Bill Pay checklist

Use this link to access the Business eStatements checklist

Use this link to access Mint, QuickBooks and Quicken conversion/upgrade Guidebooks

 

Go to the Home Page of our website